What to Look for in a Virtual Receptionist
That all sounds great, you say, but how will I know if the virtual receptionist I hire is right for me? There are a few key factors to consider when researching virtual reception service providers.
Providing outstanding customer support, every day and to everyone who calls, is challenging. You couldn’t be available 24/7, every day of the year even if you wanted to. Don’t miss opportunities to deliver excellent service or capture potential sales.
This is a no-brainer. State of the art software PBX with a VOIP infrastructure, an ability to integrate into third-party applications (think your CRM), real time billing and usage reports, and a highly qualified development team. Make sure your provider can offer all of this.
Your business and client information isn’t just sitting in some server closet in their building is it? What happens during an outage? Are they firing up a generator? Your provider should have redundant power sources, offer a virtualized tech infrastructure with 99% uptime and be constantly focused on the security of your data.
List of Services
Does the company offer the services you need? You might only need someone to answer the phone and take messages after hours. Or you may need them to help you nurture sales leads for forty hours per week. Usually, companies that provide a greater list of quality services will perform better with the small stuff too.
U.S. Based w/Bi-Lingual Support
The physical location can be an important factor. With a great virtual receptionist, most customers won’t even notice that the person they are speaking with doesn’t sit in the same office as your team. It puts customers at ease to know they are dealing with a local professional, rather than someone sitting halfway across the world. Plus, bi-lingual support is becoming crucial to high level customer service.
Go With Your Gut
Finally, a word of warning. There are a number of virtual receptionist services out there trying to build a large customer base by providing live answer services at the cheapest possible rates.
Be careful with these firms. After all, if you don’t feel the human touch when setting up your virtual reception provider, how well do you think they are going to treat your customers?
A Special Offer
Are you interested in trying out virtual receptionists for your office? Let the professionals at Answer 1 help you setup your virtual receptionist service.
Answer 1 offers a full range of live answer services, provided by local professionals at an unbelievably affordable rate. In fact, we are so confident you’ll love our service that we offer a 21-day Money Back Guarantee, no questions asked.