If it’s a good impression, you’ll leave them with a smile on their face. But if it’s bad, you’ll leave them feeling sour, and they may choose to go with one of your competitors instead.
In fact, almost 70% of consumers switch to another brand or business due to poor service.
So how can a remote receptionist help your business?
One Less Person on Your Payroll
It can be costly to have a full-time receptionist….
In 2014, the average salary of a receptionist was $27,380.
That cost doesn’t even account for the time and resources required to train them, nor the cost of having them in the office.
Your customers and prospects don’t necessarily rely on you on a 9-5 schedule. They may want to contact you at any hour of the day.
But regular receptionists can’t always be there. They have holidays, set hours, and other time-related limitations. So, people will be forced to leave a voicemail or a hang up in frustration. But with a remote receptionist, you can have the phone lines accessible 24/7, 365 days a year.
Make Scheduling Easy
Appointment scheduling can be a hassle. You have to go through the back-and-forth of trying to find a time that works for both parties. And if you miss that initial call, odds are they’ve already scheduled something with another business.
With a remote receptionist you can cut out that wasted time. They can make appointments for you based on your calendar. They can also make outbound calls to confirm appointments, as well as follow up calls to gain feedback from customers and clients.
Only this receptionist is available 24/7/365 and for a whole lot less.