Providing expertly trained virtual receptionists for companies of all sizes

More than just an Answering Service

Answer 1 is the only virtual receptionist service provider that is dedicated to becoming an extension of your business. Our receptionists are available 24/7/365 and backed by industry leading technology that allows them to provide your clients an exceptional experience while you concentrate on running your business.

From qualifying leads, appointment scheduling and traditional answering services, to enhanced support and integration with your business tools, Answer 1 offers these great services and more…

Virtual Receptionist Services

Your business calls are answered by Answer 1’s friendly receptionists 24/7 with your customized professional greeting ensuring a positive first impression with your business. We’ll answer FAQ’s, take a message, schedule an appointment, dispatch a service, handle sales inquiries and much more!

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Lead Qualification & Appointment Scheduling

Answer 1 is one of the only virtual receptionist service providers that offer lead qualification and appointment scheduling. Using our software or integrating with yours, you’ll never miss another opportunity to schedule a client follow up. Our receptionists are also available to confirm appointments or follow up on inquiries submitted to your website.

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Enhanced Customer Support

We provide Entire Business Call Flow Solutions. What does that mean? We’re capable of providing help desk and ticketing support, IT support, sales and lead generation support, and more. Answer 1 can work with your business to provide end-to-end solutions to help you deliver a best in class customer experience.

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CRM Integration

Business software has become mission critical. A seamless transition is an absolute must for your business. From the initial phone call or email, our technology allows us to input vital client information into your system in near real time. You won’t have to worry about transcribing this info into your system from an email or a voice mail. Your Answer 1 receptionist does this for you.

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Technology

Our technology infrastructure and offerings is second to none in the industry. The Answer 1 infrastructure is housed in a UTI Tier 3 Datacenter in one of the safest places in the U.S. which allows us to offer a level of redundancy not offered by other services. With redundant PBX’s and an in-house development team you can count on Answer 1 as a reliable strategic business partner.

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