Providing expertly trained virtual receptionists for companies of all sizes

For small businesses,
customer communication
is tough.

And the bad part is,
it’s only getting tougher!

Many of our long-tenured customers remember a simpler time. One where customers contacted them through one of three ways: calling, mailing and faxing. Now, it’s significantly more complicated, and communications channels continue to proliferate. Phone, email, voicemail, text, Twitter, Facebook, Yelp! and the list goes on and on.

To make matters worse – customers are demanding great experiences with their service providers, all of the time.

That’s where Answer 1 fits in – our mission is to help small and medium-sized businesses sell more, cut costs, and enhance their brand image by providing an exceptional customer experience on every call.

How Answer 1 Helps Businesses Grow

Sell More

Converting leads as a small business is one of the most important things to increase revenue. Research shows that up to 50% of sales go to businesses that respond first, making answering the phone and connecting with a lead immediately paramount to that lead converting it into revenue.

At Answer 1, our virtual receptionists are available 24/7/365. If you’re in court for trial, on the job, talking to another client, or perhaps even at home with your family, Answer 1 is here for you so you can capture more leads, and increase your conversion rate.

Cut Costs

Having an in-house receptionist is expensive.  Payroll, payroll taxes, health care, vacation, training, IRAs, lunch breaks, sick days, etc.  The list goes on and on, and it all adds up!  Costs for a full-time receptionist can exceed $45,000 per year!  With Answer 1, you only pay for what you use, and we deal with the rest. With plans starting at $239 per 4 week period, Answer 1 provides excellent value.

Enhance Brand Image

Let’s face it, brand image is important, and as a small business, you spend your days working hard and “punching above your weight.” With friendly, talented, and consistent service, available 24/7/365, we help you provide your customers with a great brand experience.

Imagine your clients calling your business and talking to a real, live receptionist answering your phone with your personalized greeting, instead of always receiving a voicemail.

About Answer 1

For over 30 years we have provided answering and virtual receptionist services to thousands of companies across the U.S. Excellent service and a client first mentality have allowed us to continuously grow our service offering and focus on technological advancements to better serve our customers across a wide range of business verticals.

The main driver for our continued success has been our focus on the people on the other end of the line…our receptionists! We make sure to take great care of our agents so they can take even better care of your callers. It’s one of the reasons we have been named a Top Place to Work in Arizona since 2013.

At  Answer 1 we think outside of the box and are proud to continue to provide industry-leading service and support to the customers of our clients. We look forward to working with you and showing you the Answer 1 difference!

Management Team

Parker Davis, CEO

Bill Lavarnway, CFO

Mary Jones, Senior Advisor

Dan Stedman, VP Operations

Walt Conrad, Director of Marketing

Erica Deadman, Director of SMB Sales

Chris Hudock, Director of Human Resources

Chris Osburn, Director of IT

Terri Paffile, Director of Business Development

Cameron Reichert, Director of Client Services & Training