Answer 1 provides HIPAA-compliant virtual receptionist services to help your practice deliver exceptional patient experiences.
Answer 1’s medical virtual receptionists are trained and versed in medical terminology with experience providing outstanding experiences for the patients of medical offices in all corners of the U.S. and in between. Our team provides dedicated phone support and can triage urgent and non-urgent messages to any on-call physician or office manager in real-time.
Increasing practice efficiency is a must with the increase in patient calls and visits. Added volume (your ultimate goal) can lead to a decrease in service levels, patient satisfaction, and appointment show rates if not properly managed. We provide appointment scheduling and reminder services to help you increase these and ultimately continue to capture more revenue for your practice.
Answer 1’s HIPAA-compliant messaging service allows us to deliver patient follow-up instructions, education, and customized messages. Your practice can also store and archive messages which decreases practice liability.
Quality of life for you and your staff is extremely important. Our 24/7 medical receptionist team can help deliver exceptional patient experiences at all hours while improving quality of life for your staff.