What problem is Answer 1 trying to solve?
This service is HIPAA compliant messaging between recipient, call center and any other registered contacts creating a secure “conversation” between members.
Answer-1 Communications of Phoenix, AZ has been honored with the exclusive ATSI 2011 Award of Excellence for the eighth consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery across North America and the UK. Answer-1 Communications was presented with the award at ATSI’s 2011 Annual Convention held at the Grand Hyatt, San Antonio, TX.
Answer-1 Communications placed Top 10 in the Top 100 Call Center Award for 2013 from BenchmarkPortal. The Top 100 competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all cross-checked, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.
21st century technology has created a new culture based on constant contact. People use the Internet and cell phones to communicate and provide one another with real time updates on their whereabouts and activities. Modern technology has also changed the traditional relationship between businesses and their customers. Today, many customers expect immediate access to information and support. Although technology has changed the way we communicate, customers still seek a high level of personal, attentive service. In order to provide customers with the attention and service they deserve, some businesses have decided to seek out live, 24-hour answering service support.