Successfully operating and maintaining a small business is a challenging yet rewarding task. Small business owners are often forced to play the role of secretary, accountant, and sales agent in addition to their responsibilities as owners and managers. At times, simple things like answering phone calls and responding to customer questions and requests can be overwhelming. If your business phone line is ringing, it is usually a sign of prosperity. However, these business opportunities can be squandered if you are unable to properly respond to calls. When this situation occurs, small business owners are faced with three difficult choices: lose a potential customer, hire a secretary or customer service representative to answer calls, or outsource their calls and customer support to a telephone answering service.
This service is HIPAA compliant messaging between recipient, call center and any other registered contacts creating a secure “conversation” between members.
A quality answering service will provide your business with a variety of resources and tools that streamline your time and efficiency. Selecting the answering service that best suits the needs and demands of your business and your customers can be a difficult and timely process. Before you decide to outsource your call answering, voicemail, appointment scheduling, and customer service to an answering service, make sure you consider the following factors:
Answer-1 Communications of Phoenix, AZ has been honored with the exclusive ATSI 2011 Award of Excellence for the eighth consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery across North America and the UK. Answer-1 Communications was presented with the award at ATSI’s 2011 Annual Convention held at the Grand Hyatt, San Antonio, TX.
Answer-1 Communications placed Top 10 in the Top 100 Call Center Award for 2013 from BenchmarkPortal. The Top 100 competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all cross-checked, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.