We’ve all been there. You call your bank, your wireless provider, your cable company, or any other entity with whom you do business, and it’s always the same story. It takes 20 minutes to get an answer to a problem that will take seconds to deliver.
It’s not a shock that that poor customer service impacts the customer experience. Ultimately this has a negative impact on the reputations and bottom lines of brands and organizations across the globe. Recent customer surveys reveal that a single poor experience can have a detrimental impact on even your longest tenured customer.
Your team presents the face of your business to your customers every single day. It’s up to you to decide how that will look
As a business owner or manager, your team is your best asset. They are the ones who deal directly with customers – day in, day out. They are your brand ambassadors, responsible for delivering high-quality customer service experiences that (you hope) will surprise and delight your customers and leave them raving about your business.
The Hiring of Mr. Conrad Supports Accelerating Growth at Answer 1, LLC.
Here at answer1, we are confident that we are the best provider of virtual receptionist and technology enabled answering services in the market. We pride ourselves on top tier service, 24 hours per day, 7 days per week, 365 days per year (and 366 days for leap years!). Our technology is among the best in the industry, and we are developing more technology solutions every day to keep pace with the ever changing landscape and needs of small and medium sized businesses.