Is it really a shock that poor customer service impacts the customer experience?
Answering customer inquiries or resolving complaints can be one of the most time and resource intensive activities for your organization.
At its most essential, customer service is not rocket science.
Don’t miss important calls from prospective and current clients due to seasonal workload, or because your receptionist is out of the office.
In the competitive world of the heating, ventilating and air conditioning (HVAC) industry, it is crucial that your customers can reach you at all hours of the day or night. One easy and cost-effective way to do this is through the use of an HVAC answering service.
It’s not a shock that that poor customer service impacts the customer experience. Ultimately this has a negative impact on the reputations and bottom lines of brands and organizations across the globe. Recent customer surveys reveal that a single poor experience can have a detrimental impact on even your longest tenured customer.