8 Simple Ways to Boost Your Productivity

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We’re all looking for ways these days to do more with less, and the world of small business is no exception.

Even if the end goal is just to claw back more time for yourself and improve your work-life balance, a substantial boost to your productivity will give you back some of those precious hours to invest in the things that matter most to you – whether that be your family, your recreation time, or even launching a new side project.

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How Social Media Can Be Used as a Customer Service Tool

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Increasingly, social media is being used as a cost-effective and user-friendly customer service tool. Learn how your company can benefit.

How did this trend start?

In the early days of Twitter and Facebook, brands signed on to promote products and to test out new styles of marketing to online savvy audiences. As those readers started to use the same platforms to complain about problems with those brands, smart companies turned these negatives into a positive. They began responding to questions, providing technical service and building positivity about their brand by enacting “above and beyond” customer service.

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Customer Loyalty: The Secret Ingredient

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Customer loyalty is a hard won thing in this day and age.

With so many choices and so much of the world within quick reach, so many of the restrictions that used to get in the way of customers buying a product or service even thirty years ago have
now vanished.

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