What problem is Answer 1 trying to solve?
I don’t know about you, but I hate voicemail. I just don’t want to leave a message on something that gives me no idea who, when or how they will get back to me. When I am looking for a needed service, I simply want to talk to a person. I believe in doing business person to person.
Along those same lines, when I call a service company and the receptionist answers the line and asks me to hold and then I am there, waiting, and waiting and waiting, I start to wonder, maybe this company needs help. Maybe this company is understaffed. Maybe I should call someone else.
That is why you need to call Answer 1. We provide a seamless extension of your staff. We can receive calls when all of your lines are busy, we can take calls when your staff is out due to illness or holidays and we are available 24/7. Answer 1 has a stellar reputation for the wonderful customer service they provide. They have received numerous national and local awards and have become the preferred vendor for many National accounts.
If you want to increase sales, please clients and ease the burden of your staff, you need us!
Successfully operating and maintaining a small business is a challenging yet rewarding task. Small business owners are often forced to play the role of secretary, accountant, and sales agent in addition to their responsibilities as owners and managers. At times, simple things like answering phone calls and responding to customer questions and requests can be overwhelming. If your business phone line is ringing, it is usually a sign of prosperity. However, these business opportunities can be squandered if you are unable to properly respond to calls. When this situation occurs, small business owners are faced with three difficult choices: lose a potential customer, hire a secretary or customer service representative to answer calls, or outsource their calls and customer support to a telephone answering service.
This service is HIPAA compliant messaging between recipient, call center and any other registered contacts creating a secure “conversation” between members.
A quality answering service will provide your business with a variety of resources and tools that streamline your time and efficiency. Selecting the answering service that best suits the needs and demands of your business and your customers can be a difficult and timely process. Before you decide to outsource your call answering, voicemail, appointment scheduling, and customer service to an answering service, make sure you consider the following factors: