Marketing is a crucial part of any business, but it’s easy to let slide when other priorities come up. It’s easy to set ambitious goals in January and envision the glorious year of success that lies ahead for your business. That being said, April is already almost over!
Happy Tuesday! Living in a 24-hour news cycle can be exhausting, but business owners and entrepreneurs need to stay in the know. We know you’re busy, so we’ve rounded up five articles from across the web to bring you the latest news in customer service this month.
So, you’ve decided to hire a virtual receptionist service. Good call: as we’ve reported, “Now more than ever, companies are switching from in-house receptionists to virtual answering services. Since virtual receptionists are 1/10th the cost of a traditional in-house receptionist, it makes sense to outsource your calls and scheduling.”
Answer 1 is a big fan of Lawyerist, and our CEO, Parker Davis, was recently featured on their podcast. He shared ways that Answer 1’s virtual receptionist services can benefit law firms. “Every day is different as an attorney,” Parker says, “and there is a tremendous amount of administrative work that is associated with running a law firm.”
Your company can have excellent organization, industry-leading products, and top quality management. However, without a foundation of excellent customer service, your company won’t succeed.