Creating Best Practice Customer Service Through Standards

customer service

Great customer service doesn’t magically happen overnight. It takes time, effort and foresight to design and implement a customer service strategy that will keep serving your customers and your company well into the years ahead.

A cornerstone of your plan should be the establishment of standards that are going to provide the foundation for how you and your employees will conduct your business with your customers.

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Getting Started with Social Listening

Putting social listening into practice is a great way for a small business to learn more about who its customers are and what they want, protect its reputation online and get the most out of its social media investment.

But what is social listening exactly, and how does one do it effectively? We cover the basics in this introduction and throw in some great resources to help you on your way.

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