Interested in accessing the very latest wisdom of the web concerning all things customer service? But not confident where to find it? Well, you’ve come to the right place! Join us as we present the latest and the greatest in customer service know-how… hot off the press!
We just passed International Women’s Day – and so, we’d like to get in a little late to the celebration by honoring some inspirational women leaders!
We’ve talked about why customer appreciation is important as well as some easy customer appreciation ideas to get started with…
Predicting what your target market is going to want, need and have to have next can be a challenging business. Even with the most thorough market research in the world, consumer preferences can shift in a heartbeat. New trends are being adopted, and outdated products are abandoned by the wayside. To stay relevant, you need to go a step beyond merely asking customers what they want; you may need to go so far as anticipating what they want before they even know they want it themselves. Wondering how to achieve this somewhat tall order and crawl inside your customers’ heads? We’re here to help with 4 secrets of marketing psychology that will help you to get in the game.
It seems that in small business we’re always hearing about customer something … customer service, customer care, customer experience, customer satisfaction … the list goes on and on. But when you stop to think about it, it’s probably rightly so!