No matter how great your customer service team is, something will inevitably go wrong. It’s just a fact of business. When it does, your customers need to be able to reach you instantly.
Some people would rather get a tooth extracted than make a call to technical support. However, it doesn’t need to be that way. According to a research survey conducted by the Huffington Post, 90 percent of respondents expressed a preference to speak to a live agent rather than a voice recording, concluding that “…individuals still overwhelmingly want to deal with a human beings rather than a machine.”
Cultivating a great customer experience relies on a quality product. That being said, your team absolutely needs to provide excellent customer care. Unless you have a dedicated and separate support team, you need to train your engineers to provide excellent customer experiences.
So, you’ve decided to hire a virtual receptionist service. Good call: as we’ve reported, “Now more than ever, companies are switching from in-house receptionists to virtual answering services. Since virtual receptionists are 1/10th the cost of a traditional in-house receptionist, it makes sense to outsource your calls and scheduling.”
Increase hours-utilized with live virtual receptionists
During an 8 hour workday, the average legal professional only utilizes about 2 hours of that day.