We’re back with our best of the web customer service roundup for July 2018! This roundup has the secret to a more fulfilling day at work, a podcast recommendation, new ideas for your marketing strategy, and yet another reason to reconsider your personal Facebook account.
We’re back with our best of the web for June! We know you’re busy, so we’ve found four articles to help your business and make you think.
No matter how great your customer support team is, something will inevitably go wrong. It’s just a fact of business. When it does, your customers need to be able to reach you instantly.
If your customers can use multiple platforms when communicating with the company and easily switch between platforms in a single conversation, then you are taking advantage of the new trend in customer service: omnichannel customer support.
It’s important to think about how to maximize your customer support.