Some people would rather get a tooth extracted than make a call to technical support. However, it doesn’t need to be that way. According to a research survey conducted by the Huffington Post, 90 percent of respondents expressed a preference to speak to a live agent rather than a voice recording, concluding that “…individuals still overwhelmingly want to deal with a human beings rather than a machine.”
We’re back with the best of the web in our customer service roundup for May.
How Lawyers Spend Their Non-Billable Hours
6 hours. Out of the average eight hour work day, lawyers spend roughly six hours on non-billable work.
Giving feedback might sound simple, but it’s actually one of the most difficult parts of a manager’s day. Employees are under a lot of pressure to perform well, and even the most carefully worded suggestion can sound like a sharp attack. The good news is there are 3 easy ways you can minimize the stress of constructive criticism, for you and your team.
As we’ve said before, you don’t have to go at business alone. You can bring in help in the form of employees, virtual receptionists, even a full-on partner. Here’s the thing about partnerships though— a lot of times they don’t work out, and they can end poorly, which will make things more difficult in the long run.