How Virtual Receptionists Can Boost Your Tech Support Team

Some people would rather get a tooth extracted than make a call to technical support. However, it doesn’t need to be that way.  According to a research survey conducted by the Huffington Post, 90 percent of respondents expressed a preference to speak to a live agent rather than a voice recording, concluding that  “…individuals still overwhelmingly want to deal with a human beings rather than a machine.”

Continue reading

Smart Feedback Hacks To Improve Performance

Feedback

Giving feedback might sound simple, but it’s actually one of the most difficult parts of a manager’s day. Employees are under a lot of pressure to perform well, and even the most carefully worded suggestion can sound like a sharp attack. The good news is there are 3 easy ways you can minimize the stress of constructive criticism, for you and your team.

Continue reading