Answer 1 Parker Davis was recently featured on the Lawyerist podcast. He shared ways that Answer 1’s virtual receptionist services can benefit law firms. “Every day is different as an attorney,” Parker says, “and there is a tremendous amount of administrative work that is associated with running a law firm.”
Increase hours-utilized with live virtual receptionists
During an 8 hour workday, the average legal professional only utilizes about 2 hours of that day.
There’s more information on legal consumer behavior today than ever before. Clio, a leading provider of legal management software, has conducted an extensive survey on what exactly consumers are thinking in their 2017 Legal Trend Report. Above the Law says, “The completely data-driven Legal Trends Report is simultaneously the most comprehensive and the most granular analysis of lawyer activity ever published.”
It’s not a shock that that poor customer service impacts the customer experience. Ultimately this has a negative impact on the reputations and bottom lines of brands and organizations across the globe. Recent customer surveys reveal that a single poor experience can have a detrimental impact on even your longest tenured customer.