There’s more information on legal consumer behavior today than ever before. Clio, a leading provider of legal management software, has conducted an extensive survey on what exactly consumers are thinking in their 2017 Legal Trend Report. Above the Law says, “The completely data-driven Legal Trends Report is simultaneously the most comprehensive and the most granular analysis of lawyer activity ever published.”
Word-of-mouth is one of the most powerful forms of marketing.
Have you ever called a company only to be put on hold for a long time, or even worse, get sent straight to voicemail?
It’s frustrating, right? You feel like the company doesn’t care all that much about you or your challenges, and it may even make you question whether you should do business with them.
Superlative customer service leaves no room for complacency and plenty for improvement.
Businesses who are on top of their customer service game continually look to see where they rank according to benchmarks set by the best in the industry – regularly checking in to see where they fall short and what they can do about it. Their power rests in their ability to reinvent themselves for their customers every single day. If you want a taste of that power check out our latest Customer Service Round Up for the freshest ideas from across the Web.