No matter how great your customer service team is, something will inevitably go wrong. It’s just a fact of business. When it does, your customers need to be able to reach you instantly.
PHOENIX, ARIZONA -Answer 1, LCC today announced the hire of Larry Gilgur, who will join the Answer 1 team as Systems Administrator in their Phoenix, AZ headquarters.
Have you ever had this experience? You’re in a store shopping for a piece of clothing, but they don’t have your size in the item you select. You whip out your trusty cell phone and check the company’s website from the store, hoping to find your size.
It’s important to think about how to maximize your customer support. The White House Office of Consumer Affairs reports that it’s 6-7 times more expensive to acquire a new customer than it is to keep a current one. Customers expect increased levels of customer support from online channels as well as in person channels. You need to make sure your customer support systems are reinforced by technology.