Some people would rather get a tooth extracted than make a call to a tech support team. However, it doesn’t need to be that way. According to a research survey conducted by the Huffington Post, 90 percent of respondents expressed a preference to speak to a live agent rather than a voice recording, concluding that “…individuals still overwhelmingly want to deal with a human beings rather than a machine.”
We’re back with the best of the web in our customer service roundup for May.
Cultivating a great customer experience relies on a quality product. That being said, your team absolutely needs to provide excellent customer care. Unless you have a dedicated and separate support team, you need to train your engineers to provide excellent customer experiences.
A lot of trends come and go in the business world, but a recent change in office dynamics has staying power: remote workers. The category of remote workers is broad; it can refer to people who work from home a few days a week, freelancers hired on for creative work, or virtual receptionists who take calls and keep schedules. If you decide to hire remotely, your work team can now look entirely different than it might have a few years ago, and that’s a good thing.
If you haven’t seen Marvel’s The Avengers: Infinity War, you’ve certainly heard about it. The penultimate movie was the culmination of ten years of Marvel films.