Let’s face it: no one likes making or taking phone calls. All of the technology available at our fingertips can make talking on the phone feel archaic, but the truth is phone calls are more important than ever: Nexogy says that “Telecommunications is still the lifeblood of business activity, and it’s critical that professionals learn to use their phone correctly for business.”
Automation is a major buzzword in the business world, particularly when it comes to customer service. Today’s most successful companies are using automation tools, technology, and A.I. (artificial intelligence) to continually improve and streamline their business practices, allowing them to serve more customers and grow at a faster rate than ever before.
As a lawyer, you’re already busy enough, and your schedule gets even more packed when you need to handle the everyday demands of running a law firm.