When our company was moving from one location to another, Answer-1 set up an area for me to come to their office, I had an area to answer our calls and help our customers even though the rest of our company was busy moving. It was a tremendous help to be able to have the capability to still be able to communicate with our customers.
Whenever I've had a problem or a change in directions your response is timely and personal. You give us the impression you care about our business by trusting what we say we need and implementing changes right way.
L. R. N., Wang Electric. , Phoenix AZ
Triple A Pumping & Jetting, Inc.
Our customers commented that when they first spoke with our answering service they were surprised, because they thought they had spoken with our in-house office staff.The staff at Answer-1 asks the right questions and that provides the customer with comfort as most of our call-ins are emergencies.The staff at Answer-1 is and always has been very professional.
R. T., Triple A Pumping & Jetting, Inc. , Orange, CA
RMP Construction, Inc.
Your ability and willingness to cater to our specialized needs is wonderful. Your staff has been great through these past months as our company has grown and our needs changed. They have been able to come up with solutions to the communications challenges we deal with in our industry.
S. R., RMP Construction Inc. , Tempe, AZ
Gladiator Enterprises Inc.
I just want to thank all of the men and women who work at Answer-1. I have been a client of yours for about 18 years, and have had few negative times, and certainly a very good working relation with you folks. I am looking forward to continuing with your service. Thank you, Thank you, Thank you.
R. W., Gladiator Enterprises Inc, Laguna Hills, CA
I had never used a call center before, and this was our first experience into the field of TV infomercials. I chose Answer1 because every team member I spoke to gave me the sense of confidence in their skills.My emails were always acknowledged and answered promptly. Scripts were thorough, and I felt confident that each of your phone answering team had been adequately trained.We have no lost orders! Excellent messages allowed us to follow-up. Great sales support to our customer callers.We had not yet secured our "800" number, and while at the film studio, realized that we needed it in order to continue taping. I called Answer1 hoping not to be passed along, or have someone "call back later". I was so happy the first person who answered the phone assured me they could arrange for the number...and they did! It took only 5-minutes!Thank you for your assistance with our TV infomercial project...I appreciate the support, interest and excellent follow-up. Our customers feel that you are truly "a part of our company" even though you are 2 states away!
D. M., FuntekUSA, Inc., San Diego CA
Equipment Maintenance Services, Inc.
Answer-1 is always professional. While our business can be very technical, your people understand the urgency of getting critical requests to the right people.
Equipment Maintenance Services, Inc. , Phoenix, AZ
Chapman Village West
Always professional and courteous and have more than enough information when contacting us. We have never had a problem or a complaint, always prompt and courteous with immediate service response. I have never had a problem that wasn’t responded to with a professional quick and accurate response. In the 13 years I have worked for this company I have always used you. Your staff has always been a pleasure to work with.
Chapman Village West, Garden Grove, CA
American Home Guardian
We feel confident that everything is handled as well as if you were in the office with us. I have never had a customer complain about the answer or the response they got from one of the staff. I am very grateful for how accurate the messages are. Every interaction has been positive. The staff cares about our customers – same as we do.
American Home Guardian , Mesa, Arizona
Advanced Mechanical, Inc
You are very responsive and by far the best service we have used. When there is an issue it is resolved quickly.
Advanced Mechanical, Inc , Phoenix, Arizona
Excel Business Forms
I have had occasion to recommend your answering service to two people in the past year. I have had no problem doing that. Your assistants are very professional and extremely helpful. On the occasion where I might have had a problem, you have been very prompt and helpful. All messages are delivered to us with complete information. I have received compliments on your service from our customers and that is the determining factor. I am not a tech person, but your people have always been very patient and helpful to me. Your service is awesome in my mind.
L. W., Excel Business Forms. , Phoenix, AZ
Chris, I wanted to write this note of commendation on one of your employees - as well as the Answer-1 service. I have called several times for Jerry Le, the painter. EVERY time I am greeted so professionally, and courteously. This morning I spoke with Tina who was friendly, polite, and most professional- and it felt she was sitting in Mr. Le's office. NOT the typical answering service responses you get. Just wanted you to know so that you can make sure she gets acknowledged as an outstanding employee. I will also share this with Jerry Le. Have a great Fourth!
A. D., Prostek Painting, Orange County, CA
Just an FYI..........UofA called me from Tucson.....they asked my experience w/your company. I gave a RAVING recommendation. I told them that your company is #1 in my book.....and I wouldn't trust ANY other company to take care of us. I explained we deal with a lot of out of state problems and you also customize messages to us the way we want it, and you accept change (i.e. adding someone to email w/messages....or changing phone numbers to call like front desk if I have to have phone on do not disturb, etc.). I told them YOU SHOULD NEVER LEAVE HOME WITHOUT THEM!!!!!!!!!! Have a great holiday to you and your co-workers and thanks for all you do.
C.S., Bromont Group
Active Moms Magazine
Only question is this - how do you guys do what you do so well? You are AWESOME! All of you! Thank you thank you!
Katrina, Active Moms Magazine
I called the office this morning and the way Joseph answered the phone made me want to fly out of bed and work for TS even if I have never heard of the company. I'm still smiling! I told him, "Wow Joseph, you make me feel like I better get the hell to work right NOW because I must be missing something!" Kudos to Joseph and thanks for making me smile!
E. at T.S.