Sep 28, 2009 Answer-1 Receives The CAM-X Call Centre 2009 Answering Service Award of Distinction
FOR IMMEDIATE RELEASE CONTACT: Linda Osip
Monday, September 28, 2009 (800) 896-1054
Outstanding Service Brings National Award
Answer 1 Communications
Wins CAM-X 2009 Call Centre Award of Distinction
TOP SCORE
Answer 1 Communications, of Phoenix, AZ has been honoured with the prestigious Call Centre Award of Distinction by the Canadian Call Management Association (CAM-X). The Industry’s Trade Association for providers of Call Centre Services including Inbound Order Desk/Help Desk and Web Enabled customer assistance recognized Answer 1 Communications for their outstanding achievement at their 45th Annual Convention, held recently at the Delta Grand Okanagan, Kelowna, BC, taking TOP SCORE placement.
The Call Centre Award of Distinction was created in response to overwhelming requests by Call Centres across Canada for a tool which could be used to measure the skills of their professional Call Centre Agents.
After six months of testing, an independent panel of judges scored call-handling skills for “enhanced service” applications, focusing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper call techniques, as well as response time and accuracy, the cornerstones of the Call Management Industry.
“The Call Centre Award of Distinction recognizes those companies that have achieved best practice standards for complex Call Centre applications. These include e-Commerce, call flow scripting, and process driven operations,” says CAM-X president Mary Anne Straw. “The Canadian Call Management Association congratulates the management and staff of Answer 1 Communications for their significant achievement.”
About CAM-X
CAM-X is a Canadian based trade Association for the Call Management industry which includes: call centres, telephone answering services, voicemail services, telemarketing services, and other communication services. Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of the industry. (www.camx.ca.)