June 23, 2008 Answer-1 Receives The Exclusive ATSI 2008 Answering Service Award of Excellence
FOR IMMEDIATE RELEASE Contact: Dan L’Heureux
June 26, 2009 800-317-8529
ATSI awards Answer 1 “24/7 Gold Certification”
Answer 1Communications earns re-certification after exceeding expectations
Atkinson, N.H. – The Association of TeleServices International (ATSI) is pleased to announce that Answer 1 Communications of Phoenix AZ, has been awarded a renewal 24/7 Gold Certification.
24/7 Gold Certification is an ATSI peer review program focused on call centers’ ability to maintain 99.99 percent Annual Run-Time; the applicant must be tested every 3 years.
Answer 1 has become a leader in the TeleServices industry under the guidance of company president Mary Jones. Jones and Answer 1 met 60+ requirements in areas including business practices, training and emergency procedures before receiving the 24/7 Gold Certification. “I am so very proud of our entire staff for the recent TOP SCORE for the Award of Distinction from our association,” said Jones. “Our experience and complete dedication to customer service along with meeting the criteria for Gold Site Certification has made us one of the leaders in this industry.”
Answer 1 based in Phoenix, AZ provides bilingual live telemessaging services, remote receptionist service, order taking, help desk and other communication services for over 30 years and is the recipient for six consecutive years of the Association Of Teleservices International awards: The Award of Excellence and the Award of Distinction. Answer 1 also received four Canadian Call Management Association awards: The Award of Distinction and the Award of Excellence.
ATSI is an international trade association established by and for entrepreneurs in the TeleServices business. This includes telephone answering services, voice-mail services, telemarketing services and any other business, which provides enhanced communication services.