June 23, 2008 Answer-1 Receives The Exclusive ATSI 2008 Answering Service Award of Excellence
FOR IMMEDIATE RELEASE CONTACT: Charlene Glorieux
Monday, June 23, 2008 866) 896-2874
Outstanding Service Earns National Award
Answer 1 Communications Wins ATSI Award. of Excellence
Answer 1 Communications, of Phoenix, AZ has been honored with the exclusive 2008 Award of Excellence for the fifth consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery. Answer 1 Communications was presented with the award at ATSI’s 2008 Annual Convention held at the Hyatt Regency Hotel, in St. Louis, MO.
After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry. If a company scored 80% or better in ALL categories, they are presented with the coveted Award of Excellence
"The Award of Excellence is a 'mystery shopper' program that provides independent testing for quality assurance in customer service levels." says ATSI President Allan Fromm. "We congratulate Answer 1 Communications for their achievements."
Now a five-time winner, Answer 1 Communications earned the Gold Award for five consecutive years. ATSI extends its congratulations to the staff of Answer 1 Communications on their proven quality service to their customers.
About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.