June 23, 2008 Answer-1 Receives The Exclusive ATSI 2008 Answering Service Award of Distinction
FOR IMMEDIATE RELEASE CONTACT: Charlene Glorieux
Monday, June 23, 2008 (866) 896-2874
Outstanding Service Earns National Award
Answer 1 Communications Wins ATSI Call Center Award of Distinction
Answer 1 Communications, of Phoenix, AZ has been honored with the prestigious 2008 Call Center Award of Distinction by the Association of TeleServices International (ATSI). The industry’s Trade Association for providers of Call Center services including Inbound Order Desk/Help Desk and Web Enabled customer assistance recognized Answer 1 Communications at ATSI’s 2008 Annual Convention held at the Hyatt Regency Hotel, in St. Louis, MO.
The Call Center Award of Distinction was created in response to overwhelming requests by Call Centers across North America for a tool which could be used to measure the skills of their professional Call Center Agents.
After six months of testing, an independent panel of judges scored call-handling skills for “enhanced service” applications, focusing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper call techniques, as well as response time and accuracy, the cornerstones of the Call Management Industry.
"The Call Center Award of Distinction is a 'mystery shopper' program that provides independent testing for quality assurance in customer service levels." says ATSI President Allan Fromm. "We congratulate Answer 1 Communications for their achievements."
ATSI extends its congratulations to the staff of Answer 1 Communications, on their proven quality service to their customers.
About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.