June 22, 2009 Answer-1 Wins ATSI Call Center Award of Distinction - Receives Top Score
FOR IMMEDIATE RELEASE CONTACT: Charlene Glorieux
Monday, June 22, 2009 (866) 896-2874
Outstanding Service Earns National Award
Answer 1 Communications Wins ATSI Call Center Award of Distinction
Receives Top Score
Answer 1 Communications, of Phoenix, AZ has been honored with the prestigious 2009 Call Center Award of Distinction by the Association of TeleServices International (ATSI). The industry’s Trade Association for providers of Call Center services including Inbound Order Desk/Help Desk and Web Enabled customer assistance recognized Answer 1 Communications at ATSI’s 2009 Annual Convention held at the Westin Convention Center Hotel, in Pittsburgh, PA.
The Call Center Award of Distinction was created in response to overwhelming requests by Call Centers across North America for a tool which could be used to measure the skills of their professional Call Center Agents.
After six months of testing, an independent panel of judges scored call-handling skills for “enhanced service” applications, focusing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper call techniques, as well as response time and accuracy, the cornerstones of the Call Management Industry.
“The ATSI Call Center Award of Distinction offers the industry the kind of quality testing and benchmarking that is essential to help us establish the kind of service levels that are being demanded by our customers. There are no winners and losers in this program; participation itself guarantees you will provide a higher level of service!” says ATSI President, Dennis O’Hara.
ATSI extends its congratulations to the staff of Answer 1 Communications on their proven quality service to their customers.
About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.