Jun. 25, 2012 Answer 1 Wins Answering Service Call Center Award of Distinction from ATSI
Outstanding Answering Service Earns National Award
Answer 1 Communications of Phoenix, AZ has been honored with the prestigious 2012 ATSI Call Center Award of Distinction by the Association of TeleServices International (ATSI). The industry’s Trade Association for providers of Call Center services including Inbound Order Desk/Help Desk and Web Enabled customer assistance, recognized Answer 1 Communications at ATSI’s 2012 Annual Convention held at the Omni Hotel in Orlando, FL.
The Call Center Award of Distinction is a tool used to measure the skills of professional Call Center Agents throughout North America and the UK.
After six months of testing, an independent panel of judges scores call-handling skills for “enhanced service” applications, focusing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper call techniques, as well as response time and accuracy - the cornerstones of the Call Management Industry.
“The Award of Distinction takes call center work to the next level of customer service. It takes an ongoing effort to provide the type of consistency needed to win this award.” Says ATSI President, Beth Cooper.
ATSI extends its congratulations to the staff of Answer 1 Communications on their proven quality service to their customers.
About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.
