Jun 25, 2007 Answer-1 Wins ATSI Call Center Award of Distinction
FOR IMMEDIATE RELEASE CONTACT: Charlene Glorieux
Monday, June 25, 2007 (866) 896-2874
Outstanding Service Earns National Award
Answer-1 Communications Wins ATSI Call Center Award of Distinction
Answer-1 Communications, of Phoenix, AZ has been honoured with the prestigious 2007 Call Center Award of Distinction by the Association of TeleServices International (ATSI). The industry’s Trade Association for providers of Call Center services including Inbound Order Desk/Help Desk and Web Enabled customer assistance recognized Answer 1 Communications at ATSI’s 2007 Annual Convention held at the Antlers Hilton Hotel, Colorado Springs, CO.
The Call Center Award of Distinction was created in response to overwhelming requests by Call Centers across North America for a tool which could be used to measure the skills of their professional Call Center Agents.
After six months of testing, an independent panel of judges scored call- handling skills for “enhanced service” applications, focusing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper call techniques, as well as response time and accuracy, the cornerstones of the Call Management Industry.
“Participation in the Award of Distinction program and winning of the award shows the commitment and dedication of our members towards achieving Service Excellence in their business.” states ATSI’s President Ray Shaw.”
Now a four-time winner, ATSI extends its congratulations to the staff of Answer 1 for their proven quality service to their customers.
About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.