Jun 21, 2004 Answer 1 Receives ATSI Award of Distinction
FOR IMMEDIATE RELEASE CONTACT: Charlene Glorieux
Monday, June 21, 2004 (866) 896-2874
Answer 1 Communications takes home
Call Center Award of Distinction
Answer 1 Communications, of Phoenix, AZ has been honored with the prestigious Call Center Award of Distinction by the Association of TeleServices International (ATSI). The industry’s Trade Association for providers of Call Center services including Inbound Order Desk/Help Desk and Web Enabled customer assistance recognized Answer 1 Communications for their outstanding achievement at their 60th Annual Convention, held recently in Vancouver, BC.
The Call Center Award of Distinction was created in response to overwhelming requests by Call Centers across the United States for a tool which could be used to measure the skills of their professional Call Center Agents.
After six months of testing, an independent panel of judges scored call-handling skills for “enhanced service” applications, focussing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper call techniques, as well as response time and accuracy, the cornerstones of the Call Management Industry.
"The Award of Distinction is an impartial third party performance measure. Winning it indicates attention to detail, dedication, and commitment to customer service. The Award of Distinction was conceived to celebrate excellence in customer service for those Call Centers responding to the more complex requirements of e-commerce and consumer response." says ATSI President Steven Diels. "ATSI congratulates Answer 1 Communications."
Now Call Centers across the United States have the opportunity to test the proficiency of their agents in true Call Center applications that did not fit into the original Award of Excellence profile offered by ATSI since 1996. The two programs will be run annually, giving both types of Call Management Centers an opportunity to ‘measure their skills’ against very demanding criteria.
