Answer 1 Owner a Smooth Operator
Answer 1 Featured on MSNBC
Answer 1 Communications featured on MSNBC. Company Embraces Industry Innovations To Boost Business.
2012 CAM-X Award of Excellence - Eight Consecutive Year
Answer-1 Wins CAM-X Award of Excellence
Answer 1 Communications, a Phoenix, AZ answering service, has been honored with the exclusive 2011 Cam-X Award of Excellence for the seventh consecutive year.
2012 CAM-X Call Center Award of Distinction
Answer 1 Wins 2012 CAM-X Call Center Award of Distinction
Answer 1 Communications, a Phoenix, AZ based answering service with nationwide clients, has been honored with the exclusive 2011 Cam-X Call Centre Award of Distinction.
ATSI Award of Excellence - Nine Consecutive Years
2012 ATSI Award of Excellence
Answer-1 Communications, of Phoenix, AZ has been honored with the exclusive 2012 Award of Excellence in the answering service industry for the ninth consecutive year.
ATSI 2012 Award of Distinction
Outstanding Answering Service Earns National Award
Answer 1 Communications, of Phoenix, AZ has been honored with the prestigious 2012 Call Centre Award of Distinction by the Association of TeleServices International (ATSI).
2010 ATSI 24/7 Certified Agent of the Year
Answer 1's Rudy Quinonez wins 2010 ATSI Certified Agent of the Year
Rudy Quinonez of Answer 1 Communications is the proud recipient of the 2010 ATSI 24/7 Certified Agent of the Year award.
Answer 1 Wins Spirit Of Enterprise
Innovation in Entrepreneurship Award
Answer 1 Communications Receives The Spirit of Enterprise Innovation In Entreprenuership Award
2008 Arizona Company to Watch
Comerica Bank Arizona Companies to Watch
Answer 1 Communications was selected as a Comerica Bank Arizona Companies to Watch award winner.
Jun 21, 2004 Answer 1 Receives ATSI Award of Distinction
FOR IMMEDIATE RELEASE CONTACT: Charlene Glorieux
Monday, June 21, 2004 (866) 896-2874
Answer 1 Communications takes home
Call Center Award of Distinction
Answer 1 Communications, of Phoenix, AZ has been honored with the prestigious Call Center Award of Distinction by the Association of TeleServices International (ATSI). The industry’s Trade Association for providers of Call Center services including Inbound Order Desk/Help Desk and Web Enabled customer assistance recognized Answer 1 Communications for their outstanding achievement at their 60th Annual Convention, held recently in Vancouver, BC.
The Call Center Award of Distinction was created in response to overwhelming requests by Call Centers across the United States for a tool which could be used to measure the skills of their professional Call Center Agents.
After six months of testing, an independent panel of judges scored call-handling skills for “enhanced service” applications, focussing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper call techniques, as well as response time and accuracy, the cornerstones of the Call Management Industry.
"The Award of Distinction is an impartial third party performance measure. Winning it indicates attention to detail, dedication, and commitment to customer service. The Award of Distinction was conceived to celebrate excellence in customer service for those Call Centers responding to the more complex requirements of e-commerce and consumer response." says ATSI President Steven Diels. "ATSI congratulates Answer 1 Communications."
Now Call Centers across the United States have the opportunity to test the proficiency of their agents in true Call Center applications that did not fit into the original Award of Excellence profile offered by ATSI since 1996. The two programs will be run annually, giving both types of Call Management Centers an opportunity to ‘measure their skills’ against very demanding criteria.