Dec 5, 2005 Answer 1 receives CAM-X Call Centre Award of Excellence
FOR IMMEDIATE RELEASE CONTACT: Linda Osip
Monday, December 5, 2005 (800) 896-1054
Outstanding Service Brings National Award
Answer 1 Communications Wins CAM-X Award of Excellence
Answer 1 Communications, of Phoenix, AZ has been honoured with the exclusive 2005 Award of Excellence. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Answer 1 Communications was presented with the Award recently at the CAM-X 41st Annual Convention and Trade Show held at the Delta Lodge, Kananaskis, AB.
Independent judges are contracted by CAM-X to evaluate message services throughout North America over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its’ 16th year.
"The Award of Excellence has built a best practice standard.” Says CAM-X President Cindy Roma. "In an industry that relies on person-to-person communications, the value of efficient, accurate service cannot be underestimated. The Award of Excellence serves as a testament to Answer 1 Communications’ training methods and we congratulate their employees for their achievements."
Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across North America offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.
CAM-X extends its congratulations to the staff of Answer 1 Communications on their proven quality service to their customers.