Dec 5, 2005 Answer 1 receives CAM-X Call Centre Award of Distinction
FOR IMMEDIATE RELEASE CONTACT: Linda Osip
Monday, December 5, 2005 (800) 896-1054
Outstanding Service Brings National Award
Answer 1 Communications
Receives CAM-X Call Centre Award of Distinction
Answer 1 Communications, of Phoenix, AZ has been honoured with the prestigious Call Centre Award of Distinction by the Canadian Call Management Association (CAM-X). The Industry’s Trade Association for providers of Call Centre Services including Inbound Order Desk/Help Desk and Web Enabled customer assistance recognized Answer 1 Communications for their outstanding achievement at their 41st Annual Convention, held recently in Kananaskis, Alberta.
The Call Centre Award of Distinction was created in response to overwhelming requests by Call Centres across Canada for a tool which could be used to measure the skills of their professional Call Centre Agents.
After six months of testing, an independent panel of judges scored call-handling skills for “enhanced service” applications, focusing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper call techniques, as well as response time and accuracy, the cornerstones of the Call Management Industry.
“The Award of Distinction was conceived to celebrate excellence in Customer Service for those Call Centres responding to the more complex requirements of e-commerce and consumer response." says CAM-X President Cindy Roma. "The Canadian Call Management Association congratulates the employees of Answer 1 Communications for their attention to detail, their dedication, and their overall commitment to providing their clients with top-notch service.”
Now Call Centres across Canada have the opportunity to test the proficiency of their agents in true Call Centre applications that did not fit into the original Award of Excellence profile offered by CAM-X since 1989. The two programs will be run annually, giving both types of Call Management Centres an opportunity to ‘measure their skills’ against very demanding criteria.