Answer 1 Owner a Smooth Operator
Answer 1 Featured on MSNBC
Answer 1 Communications featured on MSNBC. Company Embraces Industry Innovations To Boost Business.
2012 CAM-X Award of Excellence - Eight Consecutive Year
Answer-1 Wins CAM-X Award of Excellence
Answer 1 Communications, a Phoenix, AZ answering service, has been honored with the exclusive 2011 Cam-X Award of Excellence for the seventh consecutive year.
2012 CAM-X Call Center Award of Distinction
Answer 1 Wins 2012 CAM-X Call Center Award of Distinction
Answer 1 Communications, a Phoenix, AZ based answering service with nationwide clients, has been honored with the exclusive 2011 Cam-X Call Centre Award of Distinction.
ATSI Award of Excellence - Nine Consecutive Years
2012 ATSI Award of Excellence
Answer-1 Communications, of Phoenix, AZ has been honored with the exclusive 2012 Award of Excellence in the answering service industry for the ninth consecutive year.
ATSI 2012 Award of Distinction
Outstanding Answering Service Earns National Award
Answer 1 Communications, of Phoenix, AZ has been honored with the prestigious 2012 Call Centre Award of Distinction by the Association of TeleServices International (ATSI).
2010 ATSI 24/7 Certified Agent of the Year
Answer 1's Rudy Quinonez wins 2010 ATSI Certified Agent of the Year
Rudy Quinonez of Answer 1 Communications is the proud recipient of the 2010 ATSI 24/7 Certified Agent of the Year award.
Answer 1 Wins Spirit Of Enterprise
Innovation in Entrepreneurship Award
Answer 1 Communications Receives The Spirit of Enterprise Innovation In Entreprenuership Award
2008 Arizona Company to Watch
Comerica Bank Arizona Companies to Watch
Answer 1 Communications was selected as a Comerica Bank Arizona Companies to Watch award winner.
Oct. 7, 2010 Answer 1’s Rudy Quinonez Receives 2010 ATSI 24/7 Certified Agent of the Year
Meet Rudy Quinonez
ATSI’s 24/7 Certified Agent of the Year
By Beth Cooper
When you first meet Rudy Quinonez you will immediately notice his quiet and calm mannerisms. It was these characteristics that first attracted Chris Hudock, operations manager at Answer 1 Communications, on the day he applied for a job as an agent in the call center. Three years later, the entire staff at Answer‐1 agrees that Rudy is a fantastic employee and one that makes them proud.
Rudy was born in Phoenix and is a true Arizona native. As a 24 year old, Rudy has some good old fashioned values that are hard to find these days. He has one sister, Viridiana, and his family is very close. A sit down dinner in the Quinonez home is tradition and you won’t find a television on during that time. The Quinonez clan likes to spend their weekend time together so there is always something to look forward to. When not spending time with his family, Rudy’s passions lie in video gaming and building computers. He wants to pursue his interests further this fall by continuing his studies in Media Arts and Animation.
Over the last three years Rudy has proved to be a valuable asset to Answer‐1. When it comes to dispatching he is careful to follow instructions but keeps the client’s needs in mind and has learned to think outside of the box to solve issues.
“He is always quick to make suggestions on how we can improve the accounts to both satisfy our customers and make the process easier on his fellow agents,” Chris Hudock stated. “When assisting clients and callers Rudy goes the extra mile every day. He understands that the quality of our service is reflected in the quality of our calls and our messages.” Rudy is a very talented trainer. He is one of the first people new agents meet when they start with the company. He demonstrates all of the qualities that Answer 1 Communications professes. His friendly smile and calm demeanor help to assure them that they are in good hands and that he will help them to be their best. His patience and attention to detail have led to well‐prepared agents ready to continue learning and growing. New and veteran agents love to sit next to him for advice and encouragement.
Everyone at Answer 1 is very proud of Rudy and would like to encourage all of the other member services to certify their agents and nominate one or more of them for this award. Applications for The 2011 ATSI 24/7 Certified Agent program are available at the ATSI website at www.atsi.org. Meet regional semi‐finalist Nancy Wilt, from MedCom Professional Services in the January 2011 issue of Answer OnLine.