Answer 1 Owner a Smooth Operator
Answer 1 Featured on MSNBC
Answer 1 Communications featured on MSNBC. Company Embraces Industry Innovations To Boost Business.
2012 CAM-X Award of Excellence - Eight Consecutive Year
Answer-1 Wins CAM-X Award of Excellence
Answer 1 Communications, a Phoenix, AZ answering service, has been honored with the exclusive 2011 Cam-X Award of Excellence for the seventh consecutive year.
2012 CAM-X Call Center Award of Distinction
Answer 1 Wins 2012 CAM-X Call Center Award of Distinction
Answer 1 Communications, a Phoenix, AZ based answering service with nationwide clients, has been honored with the exclusive 2011 Cam-X Call Centre Award of Distinction.
ATSI Award of Excellence - Nine Consecutive Years
2012 ATSI Award of Excellence
Answer-1 Communications, of Phoenix, AZ has been honored with the exclusive 2012 Award of Excellence in the answering service industry for the ninth consecutive year.
ATSI 2012 Award of Distinction
Outstanding Answering Service Earns National Award
Answer 1 Communications, of Phoenix, AZ has been honored with the prestigious 2012 Call Centre Award of Distinction by the Association of TeleServices International (ATSI).
2010 ATSI 24/7 Certified Agent of the Year
Answer 1's Rudy Quinonez wins 2010 ATSI Certified Agent of the Year
Rudy Quinonez of Answer 1 Communications is the proud recipient of the 2010 ATSI 24/7 Certified Agent of the Year award.
Answer 1 Wins Spirit Of Enterprise
Innovation in Entrepreneurship Award
Answer 1 Communications Receives The Spirit of Enterprise Innovation In Entreprenuership Award
2008 Arizona Company to Watch
Comerica Bank Arizona Companies to Watch
Answer 1 Communications was selected as a Comerica Bank Arizona Companies to Watch award winner.
Sep. 23, 2011 Answering Service Answer 1 Earns Cam-X Call Center Award of Distinction for 7th Year
Answer 1 Answering Service Wins CAM-X 2011 Call Centre Award of Distinction
Answer 1 of Phoenix, AZ has been honoured with the prestigious 2011 Call Centre Award of Distinction by the Canadian Call Management Association (CAM-X). The Industry’s Trade Association for providers of Call Center Services including Inbound Order Desk/Help Desk and Web Enabled customer assistance has recognized Answer 1 for their outstanding achievement at their 47th Annual Convention, held recently at the Hyatt Regency, Montreal, QC with special TOP SCORE placement.
The Call Centre Award of Distinction was created in response to overwhelming requests by Call Centres across North America for a tool to measure the skills of their professional Call Center Agents on the job. After six months of testing, independent panels of judges score call-handling skills for “enhanced service” applications. The focus is on customer relationship management (CRM), courtesy, etiquette, the use of proper call techniques, as well as response time and accuracy. These are all cornerstones of the Call Management Industry.
“The CAM-X Award of Distinction helps assure that professionalcall handling standardsare being met all year long. These days it is far more cost effective for businesses to retain highly satisfied clients than it is to acquire new ones. Plus, callers are more likely to do morebusiness after a positive customer service experience. Winning this CAM-X Award of Distinction demonstrates a commitment to consistent, high quality customer relationships. By increasing customer satisfaction every hour of every day, client businesses can better retain customers and foster customer loyalty,” says CAM-X President Tom Sheridan.
The Canadian Call Management Association congratulates the management and staff of Answer 1 for their TOP SCORE significant achievement.
CAM-X is a Canadian based trade Association for the Call Management industry which includes call centres, telephone answering services, telemarketing services, and other communication services. Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry. Please visit www.camx.ca for more information.