Sep. 28, 2009 Answer-1 Receives The CAM-X Call Centre 2008 Award of Excellence
FOR IMMEDIATE RELEASE CONTACT: Linda Osip
Monday, September 28, 2009 (800) 896-1054
Outstanding Service Brings National Award
Answer 1 Communications Wins CAM-X Award of Excellence
TOP TEN
Answer 1 Communications, of Phoenix, AZ has been honoured with the exclusive 2009 Award of Excellence for the Fifth consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Answer 1 Communications was presented with the award recently at the CAM-X 45th Annual Convention and Trade Show held at the Delta Grand Okanagan, Kelowna, BC, taking TOP TEN placement.
Independent judges are contracted by CAM-X to evaluate message services throughout Canada over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 20th year.
"The Award of Excellence program offers the industry the kind of quality testing and benchmarking that is essential to help establish the kind of service levels that are being demanded by our customers.” says CAM-X President Mary Anne Straw. “We congratulate Answer 1 Communications for their achievements.”
Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across Canada offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.
Now a five-time winner Answer 1 Communications earned the Gold Award for five consecutive years. CAM-X extends its congratulations to the staff of Answer 1 Communications on their proven quality service to their customers.