Answer 1 Owner a Smooth Operator
Answer 1 Featured on MSNBC
Answer 1 Communications featured on MSNBC. Company Embraces Industry Innovations To Boost Business.
2012 CAM-X Award of Excellence - Eight Consecutive Year
Answer-1 Wins CAM-X Award of Excellence
Answer 1 Communications, a Phoenix, AZ answering service, has been honored with the exclusive 2011 Cam-X Award of Excellence for the seventh consecutive year.
2012 CAM-X Call Center Award of Distinction
Answer 1 Wins 2012 CAM-X Call Center Award of Distinction
Answer 1 Communications, a Phoenix, AZ based answering service with nationwide clients, has been honored with the exclusive 2011 Cam-X Call Centre Award of Distinction.
ATSI Award of Excellence - Nine Consecutive Years
2012 ATSI Award of Excellence
Answer-1 Communications, of Phoenix, AZ has been honored with the exclusive 2012 Award of Excellence in the answering service industry for the ninth consecutive year.
ATSI 2012 Award of Distinction
Outstanding Answering Service Earns National Award
Answer 1 Communications, of Phoenix, AZ has been honored with the prestigious 2012 Call Centre Award of Distinction by the Association of TeleServices International (ATSI).
2010 ATSI 24/7 Certified Agent of the Year
Answer 1's Rudy Quinonez wins 2010 ATSI Certified Agent of the Year
Rudy Quinonez of Answer 1 Communications is the proud recipient of the 2010 ATSI 24/7 Certified Agent of the Year award.
Answer 1 Wins Spirit Of Enterprise
Innovation in Entrepreneurship Award
Answer 1 Communications Receives The Spirit of Enterprise Innovation In Entreprenuership Award
2008 Arizona Company to Watch
Comerica Bank Arizona Companies to Watch
Answer 1 Communications was selected as a Comerica Bank Arizona Companies to Watch award winner.
Answering Service Frequently Asked Questions
Answers and information about the benefits of answering services.
An answering service represents you much more professionally than just an answering machine. Our agents produce a higher percentage of callers leaving messages and increasing your sales volume. It's much more cost effective than hiring someone in house. We're here 24/7 to answer for emergencies, meetings, appointments, weekends, holidays, vacations - whenever your customer wants you.
Your calls come to our service in 2 different ways. Both start with a phone number that we assign to you. The most common used options are done by call forwarding your phone line to your (assigned) number. Call forwarding is a feature usually already provided by your telephone company, allowing you to give and take back your lines as needed. Callers dial your advertised phone listing, so you don't lose control of your established number. The second option is delayed call forwarding, offered by your telephone company. You set up how many times you would like the phone to ring in your office before it transfers to us automatically. Then you do not have to remember to call forward and we can help you with any overflow you may have during business hours as well.
As soon as a call comes in we answer with a custom answer phrase that you provide. This is your personal account and only your business information is displayed eliminating any chance of confusing your account with another. Unless directed otherwise it is Answer 1's goal to provide a seamless extension of your company.
We will call, page, text message your cell phone, email, or fax you messages as they come in or send you summaries. Call us to change the way we take calls for the duration of your service down to the smallest interruption in your day by just updating an agent.
Yes as often as you need to. If it's just a temporary change you may update our operators. If it is a permanent change then you may email or fax customer service and they'll have the change in place within 24 hours and usually the same day depending upon the complexity of it.
Multiple offices can be set with their own account or using a unique identifier they can utilize one account as long as all offices are answered the same way.
Answer 1 has many different voice messaging options. Choose from basic service, multiple voice mailboxes, Follow me/Find me service or announcement only mailboxes. Or combine them all with a live operator revert option instructing callers to press "0" to be transferred to an operator for an added personal touch. We also provide conference bridge services using local and 800 numbers.
Our pricing is based upon how much time our agents spend working on your account. We have many cost efficient ways to get messages to you as well as features you can take advantage of to decrease your overall billing.
Answer 1 provides the highest level of service in the call answering industry. Over 92% of the incoming calls to Answer 1 have an average response time of 7 seconds. Our call abandon rate is less than 2%, which means your customers are getting the service, information, and support that they need in a courteous and timely fashion from our professional call agents.
Please don't hesitate to call our office to speak to our sales team. We will be happy to go over any questions and provide suggestions on how our services can benefit you.